Help/FAQ

What software is required to use this site?

For the best experience on this site we recommend the latest version of Microsoft Internet Explorer (version 6.0) for Windows or Safari for the Macintosh.

This site is designed to work with at least Internet Explorer 5.0, Netscape Navigator 4.73, or any version of Safari for Mac OS X. Lower versions may not support all functions of this site. AOL users must upgrade to at least AOL Version 5.0 for reliable use of this site.

You can download the latest versions of these browsers from the following sites. To upgrade Internet Explorer for Windows you must go to the Product Updates section of the Windows Update website and follow the instructions on the site.

What software is required to download slides?

When you download slides from the Slide Library, a compressed/zipped file is sent to your computer. When you try to open it, your computer searches for a utility to unzip the downloaded file. If the file does not open automatically, you may need to install a utility that performs this function, such as: WinZip 8.1 Evaluation Version for Windows or Stuffit Expander for Mac.

I am trying to download the entire Slide Library and my system keeps crashing, what should I do?

If you have difficulty downloading a large number of slides, you may want to reduce the number of slides in your tray. The larger the file, the longer it will take to download, and the greater the chance for an error to occur.

How can I view and edit the slides once I have downloaded them?

Once you have completed the download process, you will need Microsoft PowerPoint to view and edit the slides on your computer.

How do I watch the streaming videos in Presentations?

In order to view the streaming video presentations you will need RealPlayer 7 (or greater) from Real. There are several RealPlayer versions available at their website, there is a charge for some of the versions. If you are interested in obtaining the free version, please be careful with your selection and choose Download the Free RealOne Player Only .

There are instructions for downloading and installing RealPlayer on the Real's website. Please allow for sufficient download time. Depending on your connection speed and network traffic, this could take 10 minutes or more. Once you've downloaded and installed RealPlayer, return to this website to view the program. You can download Free RealOne Player from the Real.com website.

I already have the latest version of RealPlayer installed on my computer but still can't see the streaming video, what's wrong?

Check your Internet connection. If you are using a 56k or slower connection, you may not be able to view the streaming video presentations, and should select the "audio, streaming text and slides" viewing option. If that doesn't work, try the "text and slides" viewing option.

* Information and opinions offered represent the viewpoints of the contributors, not Baylor College of Medicine. While Baylor College of Medicine makes every effort to present accurate information, no warranty, expressed or implied is offered. Visitors should also use their judgment, knowledge, experience, and diagnostic decision-making before applying any information, whether provided here or by others, to any professional or personal use.